Shipping & Returns
Thanks for choosing Safe Home Fireplace! See below for some of our common questions regarding shipping and returns.
What payment methods do you accept?
At this time we accept PayPal, Visa and Mastercard. If you would like to pay via another payment method (ie. E-tranfser) Please send us an email at firstname.lastname@example.org and we’ll see if we can accommodate.
Where do you ship to?
We currently only ship within Canada. At this time we can ship your order to any of the provinces excluding Newfoundland. It’s not that we don’t love our East Coast neighbours, but shipping out there can get pretty expensive! We’re also unable to ship to Nunavut, Yukon or Northwest Territories at this time.
When will I receive my order?
Shipping and processing typically take a few days. You can expect to see your order in about 5-10 business days, depending on your location. We will ship with the least expensive option, most of the time that ends up being FedEx.
How much does shipping cost?
We offer free parcel shipping on orders over $400! For parcel orders under $400 shipping will be calculated at checkout. Barbecues, fire tables and other larger items have to be shipped with a trucking company and do not qualify for free shipping. Shipping rates for larger items will be calculated at checkout.
I want to return my order.
No problem! We have a 30 day return policy. Items must be returned unopened and in their original packaging. Your refund will be processed within two business days of Safe Home Fireplace receiving your return. Return shipping must be paid by the customer, orders shipped collect will not be accepted.